I’m invited to six weddings this season and I am seriously lacking some dresses for the occasion. My good friend suggested I visit Aishti’s outlet in Ashrafieh to look at some gowns from last season. I usually shop at Aishti’s stores, I didn’t even know they had an outlet. Unaware of the drama that would ensue I enter the store, greet the saleswoman and ask her to lead me to the gown section.
She walks me to the back, reaches out to some gowns to show me where they are. Aware that outlets are usually limited in sizes I nicely asked her if she has any small sizes left while I unsuspectingly begin to look through them. She suddenly gets between me and the gown, shoots me an apologetic look and says:
“Are you sure YOU are looking for a gown in THIS price range?”
I did not see that one coming. I shot her back a suspicious look and calmly replied:
“Why don’t you show me the dresses, and I will decide what price range I will go for, anyways I think your question is inappropriate I asked about the size not the price.”
She tenses up and defensively replies, her voice getting louder, prompting three saleswomen nearby to turn and look ” OK Then, I’m not gonna ask you ANYMORE QUESTIONS!”
I was taken by surprise at her emotionally-charged reply so to clear the air,or any misunderstanding I very calmly replied with a smile “You may have misunderstood, you can ask me the right question, if you like, I’m just a little confused as to why you would ask me whether I’m sure if this is the price-range I’m looking for when I was inquiring about the size? “
The lady then turned around to face all the other saleswomen, threw her arms up in the air dramatically and yelled “SOMEONE ELSE DEAL WITH THIS WOMAN BECAUSE I WILL NOT” and walked away from me, leaving me standing there, while all heads turned away from her, and right on to me.
I was embarrassed, this saleswoman with some serious anger issues, just created a huge scene and walked away from me. God knows I have spent hours of my life shopping and have come across many disgruntled employees, but this was outrageous and what was more appalling is that not a single employee who worked there even cared. I looked at the rest of the staff, waiting, hoping, for someone to explain, apologize or assist me but they all turned away and pretended that they hadn’t just witnessed the fuss that went down. When I finally made eye-contact with one, she walked up to me and asked me what size I would like as if nothing was.
I tried on a dress, but I was too irritated to continue, and I just couldn’t comprehend the unprofessionalism I had witnessed as a client. No one bothered to apologize, or notify the manager. I couldn’t get myself to spend money at a store, that lacked the most basic practice of courtesy or respect. I put the dress down and demanded to see the manager who was having a smoke.
I explained to her the situation and waited for the apology to come. It didn’t. She did look shocked to hear the story, however, she just nodded and said “I will take care of it.” She didn’t apologize for my horrible experience, didn’t ask me if I at least found what I’m looking for and didn’t reassure me that this will not happen again. She didn’t even ask for my name or the saleswoman’s name for that matter.
Will I ever return to Aishti’s outlet, or any of its stores for that matter? Never. But judging from my experience, I wouldn’t be surprised to know that they probably don’t care either. At least that’s the impression their employees and manager gave me. Bisoux