Is it just me or are people in customer service in Lebanon getting damn rude? I make it a point to be nice to all of them with the regular “bonjour ya3teek il 3afieh” and all I get in return : bitchiness.
I get it. Your job wasn’t exactly what you had in mind but don’t take it out on the customer.
Personal bankers are the most notorious for this especially the ones in Byblos and Bank Audi. Sometimes I can tell by the unapproachable look on their faces. They might as well just say “don’t ask me I won’t help you, in fact I don’t care about your business and I’m going to make this experience a miserable one for you.”
Let’s take this scenario
Me: Bonjour Madame, can u help me please I was wondering if I can speak to…
Customer service agent: clicks on hold!!!!
Whatever happened to “hold on while I transfer you?”
Oh no! We’re way too proud of a people to do that. I once even asked a customer service agent her name, I was appalled by the way she spoke to me and thought it was only fair that I let her supervisor know. She wouldn’t give me her name!!! She straight up refused!
So I ask you this, are people in this sector lacking incentives or are we just mean by nature? Bisoux
Customer services in general, specially in Lebanon lacks training. Being civil and polite are unknown notions. The problem extends beyond banks, the post office, ministries, all public services. The worst are the salespersons and waiters.
One little defense – not disagreeing in general… but I’d like to throw out that I’m a Byblos customer and have always walked out thinking that they know how to treat people well. Also a tip of the hat to a large number of LibanPost scooter delivery guys who give the best directions when I’m lost…
I was at Bou Khalil in Mansourieh earlier this week when the customer service rep, usually behind a counter, was in a verbal (and nearly physical) confrontation with a customer. The customer at one point picked up a stick and was about to make his point felt.